Older person's bus pass

Changes to application process

We have temporarily changed the process for applying for a bus pass.

Please follow the instructions below. Do not visit Time Square for this service.

How to use an older person's bus pass

If you have an older person's bus pass, you can travel for free at the following times and places:

Travelling in Bracknell Forest

In Bracknell Forest you can use your pass at any time, on any day. This includes the 702 Greenline service to London.

Travelling in England

You can travel anywhere in England on local buses at these times:

  • Monday to Friday from 9:30am to 11pm
  • weekends and bank holidays, at any time

Some other local authorities may also offer extensions to the hours you can use your pass. If you plan to visit an area outside Bracknell Forest, and you would like to know whether there are any special local arrangements that may apply to you, you should contact the local council for that area.

Show your pass

You must show your pass every time you get on a bus. In some places the driver may ask you to touch your pass on an automatic reader. Please try to make sure that the Bracknell Forest badge in the top right hand corner of the pass can be easily seen by the bus driver.

It's just for the bus

You can only use your bus pass to travel on the bus. You cannot use your pass on express coaches, trains, trams, taxis or ferries.

Eligibility

You need to be a resident of Bracknell Forest borough to qualify for an older person's bus pass.

You can check when you are eligible by entering your gender and date of birth into the State Pension age calculator.

How to apply

In Bracknell Forest, your bus pass is added to your e+ card.

If you already have an e+ card

If you have an e+ card and your personal details haven't changed, we can add the concessionary bus pass service to your e+ record and issue a new combined card and bus pass. Please note that we will need to see proof that you are eligible for a concessionary bus pass.

You can apply by calling 01344 352000 or by visiting your local Bracknell Forest Library or Bracknell Leisure Centre. 

If you don't have an e+ card

Online

To apply for an e+ card, please complete the online form.

You then need to send a passport style photograph (to be printed on the card) and scanned copies of your proof documents to customer.services@bracknell-forest.gov.uk.

If you are not able to send digital copies, you must post your items to:

e+ Team
Time Square
Market Street
RG12 1JD

Do not post the originals, only copies.

Do not visit Time Square for this service.

In person

You can come into your local library in person and bring in all documentary proofs. You can also do this at Bracknell Leisure Centre. 

Proofs

We need to see proof of age, proof of residency and proof of identity. The following documents are acceptable:

  • proof of age (passport, birth certificate)
  • proof of residency (utility bills less than 6 months old)
  • proof of identity (bank card, passport)

A photo driving licence will cover all 3 proofs.

How to renew your pass

The expiry date can be found in the middle of the card on the side that has your photo.

If the expiry date is less than a month away, you need to renew your pass. Please note that you cannot renew your pass more than a month in advance.

If your personal details have not changed you can renew:

If your details have changed then you will need to email your new proofs and photograph to customer.services@bracknell-forest.gov.uk. Alternatively, visit a Bracknell Forest Library or Bracknell Forest Leisure Centre and provide your new proofs and photograph.

Lost or stolen pass

If you lose your bus pass we can replace it for a £8 fee.

If your pass is stolen, please report it to the police by calling 101 and get a crime number. If you have a crime number we can waive the £8 replacement fee.

For more details, please call Customer Services on 01344 352000.